Accessibility Statement for The Palace Theatre
The Palace Theatre is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to support an inclusive viewing and booking experience.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA, and Level AAA.
The Palace Theatre website is actively working toward full conformance with WCAG 2.1 Level AA standards.
Accessibility Features on Our Site
To improve accessibility for our patrons, we focus on the following digital standards across our website, dinner menus, and booking systems:
- Keyboard Navigation: Ensuring that all menus, links, interactive show calendars, and checkout forms can be fully navigated using a keyboard alone.
- Text Alternatives: Providing descriptive alternative text (alt text) for meaningful images, talent headshots, and sponsor graphics.
- Color Contrast: Optimizing text and background color ratios to meet or exceed standard readability requirements for low-vision users.
- Clear Structure: Maintaining a logical heading hierarchy and clean code compatible with modern screen readers and assistive technologies.
Technical Specifications
Accessibility of The Palace Theatre website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and Alternatives
Despite our best efforts to ensure accessibility of The Palace Theatre website, there may be some limitations. Below is a description of potential limitations. Please contact us if you observe an issue not listed below:
Third-Party Integrations: Elements such as our interactive ticketing software, external payment processors, or embedded social media feeds (like Instagram) are built by third-party vendors. While we work toward improved accessibility, these external containers may occasionally present layout or navigation limitations outside of our direct control. If you encounter a barrier, please contact our box office for assistance.
Feedback and Contact Information
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, experience trouble purchasing tickets, or require an alternative format for our dinner menus, please let us know so we can assist you directly:
- Phone: (208) 238-8001
- Email: boxoffice@palacetheatrearts.com
- Box Office Address: 158 E Chubbuck Rd, Pocatello, ID 83202
- Box Office Hours: Monday – Friday: 12 PM – 6 PM
We aim to respond to accessibility inquiries and support requests within 2 business days.